EN 
ES 
Approval is not based on a traditional credit score. Other factors may be used to determine eligibility.
Stores
For Your Search
If you’re experiencing issues accessing your approved lease amount, please contact Tire Agent directly at 833-847-3463. You can also reach out to us at 855-447-4921. Additionally, please share any screenshots of the issue to assist us in resolving it promptly.
Please check your spam or junk email folder for your welcome letter. This letter contains user-friendly information to help you log in. Make sure you are using the same email address that you used to set up your account, as shown in the welcome letter.
If you need to reset your password, please note that the reset email might also go to your spam or junk folder. If you continue to have trouble, our support agents are available to assist with a user reset.
Please reach out to the vendor (company you are using, example: TireAgent) for assistance. They will be able to assist you.
To remove a card from your account, please contact us via chat, email, or text with the last four digits of the card you wish to remove. If you do not have another card on file, please log in and add a new card before requesting the removal.
Processing an EBO (Early Buyout) in Loan Pro
Introduction
EBO allows customers to pay off their loans before the scheduled term ends.
Step 1 – Populating Customer’s Account
Begin by populating the customer’s account with relevant information in Loan Pro.
Step 2 – Navigating to EBO Wizard
Select “Wizards” and look for “EBO Payoff.”
Click on “Open” on the right side of the EBO Payoff option.
Step 3 – Starting EBO Process
From the pop-up, click on “Start” to initiate the EBO process.
Step 4 – Logging Payment
Select “Log Payment” on the right side two times to continue with the EBO process.
Step 5 – Following Instructions
Follow the instructions provided on the left side of the screen to complete the EBO process.
Step 8: EBO Completion Confirmation
Once the instructions are followed, refresh the customer’s account and “Paid Off” should populate where and alert or promise would be.
Step 9: Customer Communication
Inform the customer about the successful EBO transaction.
Note: The EBO Wizard should be used for EBO and Pay off Early requests. The amount the customer should pay is listed in the instructions in the wizard.
If you did not receive the email for your username and password to your inbox. Please check your spam/junk mail.
If is does not appear there go to About Disclosure – Own.Lease and enter her email, then hit forgot password, it will allow them to reset it.
Make certain you are using the same email you set up your lease agreement with. You should have received your welcome letter and password to that email address. If you need further assistance please reach out to our customer service team.
— Compliance Note —
Updated for lease-to-own compliance and portal-first servicing.
Login to your account to verify we are using the correct card for auto payment.
Call customer service to update your credit card or expiration date.
Please note that our policy allows for only one active lease per customer at a time.
FAQs
For Your Search
What does “No Credit Needed” mean?
Approval is not based on a traditional credit score. Other factors may be used to determine eligibility.
View Article
Was approved and unable to use approval
If you’re experiencing issues accessing your approved lease amount, please contact Tire Agent directly at 833-847-3463. You can also reach
View Article
Unable to log in and make a payment
Please check your spam or junk email folder for your welcome letter. This letter contains user-friendly information to help you
View Article
Unable to complete online order
Please reach out to the vendor (company you are using, example: TireAgent) for assistance. They will be able to assist
View Article
Remove payment method from account
To remove a card from your account, please contact us via chat, email, or text with the last four digits
View Article
Processing an EBO (Early Buyout) in Loan Pro
Processing an EBO (Early Buyout) in Loan Pro Introduction EBO allows customers to pay off their loans before the
View Article
No Username No Password
If you did not receive the email for your username and password to your inbox. Please check your spam/junk mail.
View Article
My login email says invalid
Make certain you are using the same email you set up your lease agreement with. You should have received your
View Article
My auto payment is not showing in my account
Login to your account to verify we are using the correct card for auto payment. Call customer service to update
View Article
Multiple Accounts
Please note that our policy allows for only one active lease per customer at a time.
