How to view the Lease Agreement Step 1 – Locate customer’s account in Loan Pro Step 2 – Select Servicing

If you’re experiencing issues accessing your approved lease amount, please contact Tire Agent directly at 833-847-3463. You can also reach

Customer Initiated Cancellations: In the event a customer contacts you directly requesting a cancellation of their lease agreement, kindly advise them

A reversal should only be done for Ghost payments any other reversal should be escalated to the CX Manager Queue

Introduction Why Reverse Late Fee? Reversing late fees is necessary in cases where exceptions or courtesies are extended to customers

Check if the customer has attempted payment through Tire Agent initially. OLI prefers to avoid covering the costs of multiple returns, only proceeding if