Introduction Why Remove a Card? Occasionally, you may need to remove a customer’s payment card for account management purposes. This

When processing payments in the LP Queue, please ensure the following requirements are met: Collect Due Amount: Attempt to collect

Introduction Frequency changes accommodate customers’ preferences for adjusting payment cycles. Why Frequency Change? Frequency changes allow flexibility for customers in

1207 Delaware Avenue Suite 190 Wilmington, DE, 19806

NB All sentences written in RED must be read verbatim. [Agent]: Hi [Customer Name], This is [Agent Name] from Own Lease. How are

NB All sentences written in RED must be read verbatim. [Agent]: Thank you for contacting Own Lease. This call may be monitored or recorded for

Kustomer will not display any HTML formatting in the conversation. If you need to view it in its original format,

Website: http://electrofinance.com Email:  support@electrofinance.com Phone: (800) 339-8512

Step 1. Create escalation using the relevant template. (Templates are in Snippets and KB Article titled Escalation Templates) Step 2.