Outbound Call Script
NB All sentences written in RED must be read verbatim. [Agent]: Hi [Customer Name], This is [Agent Name] from Own Lease. How are
FAQs, Internal
Customer Support, FAQs, Other
No Username No Password
If you did not receive the email for your username and password to your inbox. Please check your spam/junk mail. If
Account Management/Login, Customer Support, FAQs
My login email says invalid
Make certain you are using the same email you set up your lease agreement with. You should have received your
Customer Support, FAQs, Payments
My auto payment is not showing in my account
Login to your account to verify we are using the correct card for auto payment. Call customer service to update
Application, Customer Support, FAQs
Multiple Accounts
Please note that our policy allows for only one active lease per customer at a time.
Business Support, FAQs
Is training available for my sales staff?
Our devoted team empowers you and your staff, virtually, with comprehensive program knowledge. Elevate communication with customers through educational videos
Customer Support, FAQs, Lease-To-Own
Is this a loan or credit account?
No. This is a lease-to-own agreement, not a loan or revolving credit account.
Customer Support, FAQs, Merchandise
Is there a warranty on my merchandise?
Check with the store you purchased your merchandise for any warranty available.
Customer Support, FAQs, Other
Is there a grace period for late payments?
Please contact our call center if payment arrangements are needed.
FAQs, Internal
Inbound Call Script
NB All sentences written in RED must be read verbatim. [Agent]: Thank you for contacting Own Lease. This call may be monitored or recorded for