How can I contact Own.lease?
There are four ways to contact us: Phone, Text, Chat, or email. Contact our customer service team.
Customer Support, FAQs, General
Customer Support, FAQs, Payments
How can I add or change my payment method?
The default method of payment for your lease agreement is Autopay with the credit card used to set up your
FAQs, Internal
Fraud Account
Gather detailed information by asking probing questions about why the customer believes this is a fraudulent account. Confirm customers Email
FAQs, Internal
Escalations that should be sent to the Manager Escalation Queue
Frequency Change – Bi-Weekly/ Semi-Monthly/Monthly Payment Request Refund – This escalation should be vetted by Thia Dixon Cancel Lease Return Tires Fraud
FAQs, Internal
Escalation Templates
Notes Template Contact Type: Inbound / Outbound Reason for Interaction: Action Taken/Resolution: Escalation Completed: Yes / NA Agent Signature:
Uncategorized
EBO Calculation
If a customer is receiving an extension on an expired EBO, the calculation is performed as follows. Amount Financed: This
Customer Support, FAQs, General
Does Own.lease report my paid in full account to credit bureaus?
At this time, we do not provide credit reporting services.
Application, Customer Support, FAQs
Does Own.lease check credit?
Yes, unless you have already applied through Own.Lease within the past 30 days. When you apply for a product, Own.Lease
Customer Support, FAQs, General
Do you have customer service assistance in Spanish?
Yes, our customer service team can assist in Spanish. 1-855-447-4921. Sí, nuestro equipo de atención al cliente puede ayudarle. 1-855-447-4921.