Continuous Improvement
We welcome constructive feedback and suggestions about what we do so we can improve our service and limit future mistakes.
How Can You Contact Own.lease If You Have A Complaint?
Own.lease is committed to providing the best possible service to every one of our customers. If you are dissatisfied with any aspect of your experience, Own.lease is here to listen and ensure exceptional customer service moving forward. We welcome feedback. Complaints help bring opportunities for improvement to our attention. Own.lease Finance ensures that complaints are dealt with effectively and are taken seriously.
Own.lease’s responsibility will be to:
- Acknowledge every complaint in a timely manner.
- Learn from the complaint and use it to improve our service.
The complainant’s responsibility is to:
- Explain the matter as clearly and as fully as possible, including any action taken to date.
- Allow Own.lease a reasonable time to deal with the matter.
- Tell us what you would like the outcome of the complaint to be if you can. Please understand some matters may be beyond Own.lease’s control.
The complainant’s responsibility is to:
Own.lease
1207 Delaware Ave STE 190
Wilmington, DE, 19806
General Customer Service: (855) 447-4921
Email: Support@own.lease
