• Frequency Change – Bi-Weekly/ Semi-Monthly/Monthly Payment Request
• Refund – This escalation should be vetted by Thia Dixon
• Cancel Lease
• Return Tires
• Fraud Claims
• Deceased Escalation
• Bankruptcy Escalation
• Partial Payments on accounts 20+ days past due

Once the escalation is completed it must be assigned over to the CX Managers Team and Manager Escalation Queue