EN 
ES 
Login to your account to verify we are using the correct card for auto payment.
Call customer service to update your credit card or expiration date.
Stores
For Your Search
Please note that our policy allows for only one active lease per customer at a time.
Our devoted team empowers you and your staff, virtually, with comprehensive program knowledge. Elevate communication with customers through educational videos and tools. Seamless onboarding for existing and new team members, supported by a dedicated help desk for any queries. Empower, train, and thrive with us!
No, this is not a revolving lease agreement. Own.lease offers a lease-to-own option that enables immediate access to products with an initial rental payment.
Check with the store you purchased your merchandise for any warranty available.
Please contact our call center if payment arrangements are needed.
NB All sentences written in RED must be read verbatim.
[Agent]: Thank you for contacting Own Lease. This call may be monitored or recorded for quality assurance purposes. My name is [Agent Name]. Who do I have the pleasure of speaking with?
[Agent]: Hi (Customer Name). I would be happy to assist you. Can you confirm the email address on file?
[Pause for Customer Verification]
[Agent] Thank you for providing that information. How can I assist you today?
[Pause for Customer Concern]
[Agent] Use empathy statement if needed.
[Payment Disclosure] “OK [Customer Name], I have your permission to run the card ending in (last 4) for ($$$), is that correct?“
[Agent] “Thank you for your payment.”
“Was there something in the way your account was set up that caused this delinquency?”
[Listen to the customer’s concern and provide assistance accordingly.]
[Agent Confirm Account Details]
(Customer Name). I’d like to confirm your account details.
As per my records, your current payment cycle is set to (….) and your due date is D/M. Does this match your pay cycle?
Additionally, could you please verify the last four digits of the card designated for your autopayments?
[Agent Recap] Please note your next due date is D/M for $
[Agent Recap] Was there anything else I could do for you today?
[Agent] Thank you for choosing Own Lease. Have a great day!
If you need to cancel a recent order, please contact the vendor directly and follow their instructions to complete the cancellation.
Try to reset your password using the lost my password link. If you need further assistance reach out to our customer service team.
Kustomer will not display any HTML formatting in the conversation. If you need to view it in its original format, then they can open the full email from the message options menu.
FAQs
For Your Search
My auto payment is not showing in my account
Login to your account to verify we are using the correct card for auto payment. Call customer service to update
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Multiple Accounts
Please note that our policy allows for only one active lease per customer at a time.
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Is training available for my sales staff?
Our devoted team empowers you and your staff, virtually, with comprehensive program knowledge. Elevate communication with customers through educational videos
View Article
Is this a revolving credit account?
No, this is not a revolving lease agreement. Own.lease offers a lease-to-own option that enables immediate access to products with
View Article
Is there a warranty on my merchandise?
Check with the store you purchased your merchandise for any warranty available.
View Article
Is there a grace period for late payments?
Please contact our call center if payment arrangements are needed.
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Inbound Call Script
NB All sentences written in RED must be read verbatim. [Agent]: Thank you for contacting Own Lease. This call may
View Article
I need to cancel my recent agreement
If you need to cancel a recent order, please contact the vendor directly and follow their instructions to complete the
View Article
I am unable to login to my account
Try to reset your password using the lost my password link. If you need further assistance reach out to our
View Article
How to view Encrypted Email
Kustomer will not display any HTML formatting in the conversation. If you need to view it in its original format,
