Processing an EBO (Early Buyout) in Loan Pro

Introduction

EBO allows customers to pay off their loans before the scheduled term ends.

Step 1 – Populating Customer’s Account

Begin by populating the customer’s account with relevant information in Loan Pro.

Step 2 – Navigating to EBO Wizard

Select “Wizards” and look for “EBO Payoff.”

Click on “Open” on the right side of the EBO Payoff option.

Step 3 – Starting EBO Process

From the pop-up, click on “Start” to initiate the EBO process.

Step 4 – Logging Payment

Select “Log Payment” on the right side two times to continue with the EBO process.

Step 5 – Following Instructions

Follow the instructions provided on the left side of the screen to complete the EBO process.

Step 8: EBO Completion Confirmation

Once the instructions are followed, refresh the customer’s account and “Paid Off” should populate where and alert or promise would be.

Step 9: Customer Communication

Inform the customer about the successful EBO transaction.

 Note: The EBO Wizard should be used for EBO and Pay off Early requests. The amount the customer should pay is listed in the instructions in the wizard.