When processing payments in the LP Queue, please ensure the following requirements are met:

1. Collect Due Amount:
   • Attempt to collect the Due amount first.
   • If the Due amount is not available, attempt to collect the Next Forecast amount.
   • If both attempts are unsuccessful, move on to the next customer.
2. Multiple Cards on File:
   • If there are multiple cards on file, attempt to collect the payment from each card.
   • If the payment is not successful on the first card, try the subsequent cards.
3. Escalate Partial Payment on 20+ Day Accounts:
   • If a partial payment is collected on a 20+ day account, escalate the issue to Antonio.
4. Current Account with Zero Days Past Due:
   • If the account is current with Zero days past due, do not attempt to collect payment.
5. Adjust Auto Pay Date:
   • Once a payment is successfully collected, adjust the Auto Pay date accordingly.
   • If the customer has multiple “failed” Auto Pays. Delete the failed ones.
   • If the account has more than 1 “Pending” Auto Pay then delete the extra(s) and leave 1 and edit it accordingly.
6. Update Card for Auto Pay:
   • Update the card from which the payment was collected successfully for Auto Pay going forward.
7. Respect “Do Not Run” Promise to Pay or Alert:
   • If there is a Promise to Pay or Alert on the account that says, “Do not run,” do not process the payment.
   • If the promise has failed delete it.

Please ensure that you adhere to these guidelines while processing payments in the LP Queue as they are crucial for maintaining efficient and compliant payment processing.

When running cards. Be sure the card that should be primary is selected.  If a card runs the payment. That card should be the autopay card. Change to profile to correct card to prevent failed attempts the following week.