DO NOT CHANGE ADDRESS ON FILE

If a customer reaches out to us to make changes to their lease address post-creation, kindly ask for the new address they wish to use and then forward this request to Antonio for further assistance.

Also advise the customer that a Tire Agent representative will reach out to them.

Addresses on NEW Leases should not be changed. However, if the product is delivered and the customer has already started to make payments on the account then the address can be updated by an Agent otherwise it MUST be escalated.