Check if the customer has attempted payment through Tire Agent initially. OLI prefers to avoid covering the costs of multiple returns, only proceeding if necessary. 

 

Returning Within 30 Days: If you find yourself within the 30-day return window, you have two options:

• Contact Tire Agent:

• Advise the customer to call Tire Agent using the number provided for quick assistance.
• Alternatively, provide the customer with a return link for a convenient online return process.

• Free Shipping Option:

• If the customer prefers not to pay for shipping, instruct them to send clear pictures of the tires to the support email.
• The tires must meet specific conditions:

• Unmounted from the car.
• Unused and in perfect condition
• Pictures showing stickers still on items.
• Rims still in the box
• Pictures of all items in unused condition

 

Example Template: Subject: Assistance with Tire Return

Hello [Customer’s Name],

We appreciate your interest in returning merchandise. Before we proceed, could you confirm the following:

• Are the stickers still on the merchandise?
• Have they been mounted?

 

Please reply to this email with clear pictures of the tires unmounted, stickers still on them, and pictures showing the size, brand, and tread. Additionally, include pictures of tire pressure monitors and all related items.

Thank you for your cooperation.

Best regards,

Own.Lease

 

Return Link Email: Subject: Tire Agent Return Form

Hello Valued Customer,

To streamline your return process, we kindly ask you to complete the return form. If you have any questions or need further assistance, feel free to contact our Tire Agent.

Access the return form here: https://www.tireagent.com/returns

Thank you for choosing Tire Agent.

Best regards,

Own.Lease