Customer Help
Frequently Asked Questions
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Where is my Merchandise?
You will receive a tracking link in your email from the merchant or call the merchant for shipping details. Check your spam folder first.
How can I contact Own.Lease?
Three ways to contact us: Phone, Chat, or email. Contact our customer service team.
I can’t log into my account.
Try resetting the password with your phone or computer or contact us for a temporary password
How do I reprint my lease agreement
Please log into Own.Lease website. At the top right of the page you will see your log-in options.
What if there is an issue with my merchandise? Damage/Wrong Item/Shipping.
Please reach out to the store where you made the purchase.
How can I update my personal information on my Own.Lease account?
Contact our customer service team.
How do I Re-Print documents?
Log in to your account. (Under Documents) This will allow you to print documents and access your account information.
How do I get a copy of my credit reports?
You are entitled to a free credit report every 12 months from each of the three major consumer reporting companies (Equifax, Experian, and TransUnion). You can request a copy from AnnualCreditReport.com.
You can request and review your free report through one of the following ways:
• Online: Visit AnnualCreditReport.com
• Phone: (877) 322-8228
• Mail: Download and complete the Annual Credit Report Request form at AnnualCreditReport.com.
Mail the completed form to:
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
What is the return policy for all the products purchased using Own.Lease?
Please contact the store where you made the purchase first. You can also call us for additional support.