{"id":7037,"date":"2025-09-10T08:32:03","date_gmt":"2025-09-10T13:32:03","guid":{"rendered":"https:\/\/own.lease\/?p=7037"},"modified":"2025-10-22T06:28:31","modified_gmt":"2025-10-22T11:28:31","slug":"fraud-account","status":"publish","type":"post","link":"https:\/\/own.lease\/es\/2025\/09\/10\/fraud-account\/","title":{"rendered":"Cuenta de Fraude"},"content":{"rendered":"<ol>\n<li>Recopile informaci\u00f3n detallada haciendo preguntas de sondeo sobre por qu\u00e9 el cliente cree que se trata de una cuenta fraudulenta.\n<ol>\n<li><strong>Confirmar el correo electr\u00f3nico y la direcci\u00f3n f\u00edsica del cliente.<\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong><u>Preguntas de Sondeo:<\/u><\/strong><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\u00bfAlguien en su hogar ha recibido o comprado recientemente neum\u00e1ticos\/llantas?<\/li>\n<li>\u00bfLos neum\u00e1ticos han sido entregados en su direcci\u00f3n?<\/li>\n<li>\u00bfHas recibido un correo electr\u00f3nico de seguimiento?<\/li>\n<li>\u00bfSabe usted (direcci\u00f3n registrada)?<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Agregue una alerta dentro de Loan Pro.\u00a0<\/strong>(NO, NO AGREGAR NOTA A LOANPRO)<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Enviar correo electr\u00f3nico a la cliente.<\/strong><\/li>\n<li><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><strong>Escalate\u00a0to the CX Managers Queue\u00a0<\/strong><\/p>\n<p><strong>Note: If the account is confirmed as fraudulent, OLI covers the shipping expenses.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>If the customer reaches out using a phone number or email not associated with the claimed\u00a0fraud\u00a0account, kindly request their name to help\u00a0locate\u00a0their account, and make sure to document this account and the ongoing interaction with the customer.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Dear Customer,<\/p>\n<p>We understand that identity-related concerns can be distressing, and we are committed to assisting you through the resolution process. If you believe you are a victim of identity theft, please follow these steps to initiate a dispute:<\/p>\n<p>Contact the Police Department: Report the identity theft to your local police department as soon as possible. Obtain a copy of the police report for our records.<\/p>\n<p>Submit a Report on IdentityTheft.gov: Visit IdentityTheft.gov to file a detailed identity theft report. Provide us with the report generated through this process.<\/p>\n<p>Submit Documentation: Attach a copy of your valid identification (e.g., driver&#8217;s license, passport). Provide proof of your current address (acceptable documents include utility bills, bank statements, etc.).<\/p>\n<p>Email All Information and Documents: Send the required information and documents to\u00a0<a href=\"mailto:fraud@own.lease\">fraud@own.lease<\/a>.<\/p>\n<p>By adhering to these steps, you help us expedite the resolution process and ensure the security of your account. Please rest assured that all provided information will be treated with the utmost confidentiality. If you have any questions or need further assistance, feel free to contact our dedicated fraud resolution team at\u00a0<a href=\"mailto:Fraud@own.lease\">Fraud@own.lease<\/a>.<\/p>\n<p>Thank you for your prompt attention to this matter. We appreciate your cooperation as we work to address and resolve any concerns related to identity theft.<\/p>\n<p>Sincerely,<\/p>\n<p>Own.Lease<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Gather detailed information by asking probing questions about why the customer believes this is a fraudulent account. Confirm customers Email [&hellip;]<\/p>\n","protected":false},"author":143632,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[223,226],"tags":[],"class_list":["post-7037","post","type-post","status-publish","format-standard","hentry","category-faqs","category-internal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fraud Account - Own.lease | Buy now, pay later with flexible plans that fit your budget.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/own.lease\/es\/2025\/09\/10\/fraud-account\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fraud Account - Own.lease | Buy now, pay later with flexible plans that fit your budget.\" \/>\n<meta property=\"og:description\" content=\"Gather detailed information by asking probing questions about why the customer believes this is a fraudulent account. 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