{"id":7032,"date":"2025-09-10T08:28:38","date_gmt":"2025-09-10T13:28:38","guid":{"rendered":"https:\/\/own.lease\/?p=7032"},"modified":"2025-10-22T06:28:52","modified_gmt":"2025-10-22T11:28:52","slug":"escalation-templates","status":"publish","type":"post","link":"https:\/\/own.lease\/es\/2025\/09\/10\/escalation-templates\/","title":{"rendered":"Escalation Templates"},"content":{"rendered":"<p><strong><u>Notes Template<\/u><\/strong><\/p>\n<p>Contact Type: Inbound \/ Outbound<\/p>\n<p>Reason for Interaction:<\/p>\n<p>Action Taken\/Resolution:<\/p>\n<p>Escalation Completed: Yes \/ NA<\/p>\n<p>Agent Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Escalation to Manager Escalation Queue<\/u><\/strong><\/p>\n<p><strong>Customer Name:<\/strong><\/p>\n<p><strong>Lease Number:<\/strong><\/p>\n<p><strong>Reason for Escalation:\u00a0<\/strong><\/p>\n<p><strong>Action Taken:\u00a0<\/strong><\/p>\n<p><strong>Agent Signature<\/strong>:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Fraud Escalation Template\u00a0<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>FRAUD CLAIM<\/u><\/strong><\/p>\n<p><strong>Customer\u2019s Comments:<\/strong><\/p>\n<p><strong>Action Taken: Advise customer an escalation will be done, and he\/she will be contacted within 48hrs.<\/strong><\/p>\n<p><strong>Agent Signature:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Frequency Change Escalation Template<\/u><\/strong><\/p>\n<p>Customer Name:<\/p>\n<p>Lease Number:<\/p>\n<p>Requested Frequency:<\/p>\n<p>Effective Date:<\/p>\n<p>Amount Quoted:<\/p>\n<p>Agent Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Cancel\/Return Escalation Template\u00a0<\/u><\/strong><\/p>\n<p>Customer Name:<\/p>\n<p>Lease Number:<\/p>\n<p>Cancel Date\/ Return Date:<\/p>\n<p>Agent Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Waive Late Fee\/Refund Escalation Template<\/u><\/strong><\/p>\n<p>Customer Name:<\/p>\n<p>Lease Number:<\/p>\n<p>Amount Requested:<\/p>\n<p>Reason:<\/p>\n<p>Agents Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Deceased Escalation Template<\/u><\/strong><\/p>\n<p>Customer Name:<\/p>\n<p>Lease Number:<\/p>\n<p>Date of Death:<\/p>\n<p>Location of Death: (City, State and County)<\/p>\n<p>Executor\/Attorney of estate: (Name, Address, and Phone Number)<\/p>\n<p>Spoke To: (Name, Address, Phone Number, and Relationship to the Account Holder)<\/p>\n<p>Agent Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Bankruptcy Escalation Template<\/u><\/strong><\/p>\n<p>Customer Name:<\/p>\n<p>Lease Number:<\/p>\n<p>Attorney\u2019s Name:<\/p>\n<p>Attorney\u2019s Phone Number:<\/p>\n<p>What chapter of bankruptcy filed: \u00a0(Straight Bankruptcy is a Chapter 7, Wage Earners Plan is a Chapter 13)<\/p>\n<p>Case Number:<\/p>\n<p>Claim Date: (If there is not a case number, it is considered pending)<\/p>\n<p>Agent Signature:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inbound\u00a0Text\/Chat\/Email Template\u00a0<\/strong><\/p>\n<p>Thank you for contacting Own.Lease. My name is [Agent\u2019s Name] and ill be happy to assist you today. For verification purposes can you confirm your Telephone Number on file please.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Declined Payments \u00a0 \u00a0 \u00a0\u00a0\u00a0 (To be sent if a manual payment is attempted and was declined)<\/strong><\/p>\n<p>Subject: Your Own Lease Account<\/p>\n<p>Hello Customer,<\/p>\n<p>Please reach out to your financial institution and confirm that Own.Lease is not blocked from charging your card. Also inform your financial institution that payments will be reoccurring to avoid same errors in the future.<\/p>\n<p>The payment may reflect as own.lease or authorize.net<\/p>\n<p>Regards,<\/p>\n<p>Own.Lease<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>N.B &#8211; All escalations created must be titled accordingly in Kustomer and general notations should be title \u201cNotes\u201d<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-7033 size-full\" src=\"https:\/\/own.lease\/wp-content\/uploads\/2025\/09\/Image-24-Internal-No-Category-Escalation-Templates.webp\" alt=\"\" width=\"600\" height=\"565\" srcset=\"https:\/\/own.lease\/wp-content\/uploads\/2025\/09\/Image-24-Internal-No-Category-Escalation-Templates.webp 600w, https:\/\/own.lease\/wp-content\/uploads\/2025\/09\/Image-24-Internal-No-Category-Escalation-Templates-300x283.webp 300w, https:\/\/own.lease\/wp-content\/uploads\/2025\/09\/Image-24-Internal-No-Category-Escalation-Templates-13x12.webp 13w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><br \/>\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notes Template Contact Type: Inbound \/ Outbound Reason for Interaction: Action Taken\/Resolution: Escalation Completed: Yes \/ NA Agent Signature: &nbsp; [&hellip;]<\/p>\n","protected":false},"author":143632,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[223,226],"tags":[],"class_list":["post-7032","post","type-post","status-publish","format-standard","hentry","category-faqs","category-internal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Escalation Templates - Own.lease | Buy now, pay later with flexible plans that fit your budget.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/own.lease\/es\/2025\/09\/10\/escalation-templates\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Escalation Templates - Own.lease | Buy now, pay later with flexible plans that fit your budget.\" \/>\n<meta property=\"og:description\" content=\"Notes Template Contact Type: Inbound \/ Outbound Reason for Interaction: Action Taken\/Resolution: Escalation Completed: Yes \/ NA Agent Signature: &nbsp; 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